Virtual Reference Services (BISAY)
Virtual Reference Services (BISAY) aids clients’ reference questions regarding library resources/services (i.e. electronic resources, online services, etc.) through the use of an online platform.
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Office |
University Library |
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Classification |
Simple |
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Type of Transaction |
G2C – Government to Client |
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Who may avail |
UPV Students, Faculty and Staff; Non-UPV constituents |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1. Sends query to library’s virtual assistant, BISAY, via: Facebook messenger email: |
1. Analyzes and processes the online queries/questions |
None |
5 minutes |
BISAY Team |
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2. Checks BISAY’s reply(ies) |
2. Sends auto/saved replies or serves the client’s need/s |
None |
5 minutes |
BISAY Team |
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TOTAL |
None |
10 minutes |
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*Minumum of 10 minutes
