USER EDUCATION AND SERVICES

Client Steps

Agency Actions

1. Fill in the Registration for Library Privileges Form via: Link: cutt.ly/upvlib_validation

1. Checks and verifies the Registration for Library Privileges Form against student’s Form 5

2. Submits Student Identification Card to the library, if available, for validation

2. Countersigns and tick a validation sticker on the ID, if available

3. Claims validated ID at the validation desk

3. Returns the validated ID

Client Steps

Agency Actions

1. Fills in the Appointment Form via link below:
cutt.ly/upvlib_appointment

1. Receives and verifies Appointment Form

1.1. Forwards Appointment Form with remarks

2. Fills in Logbook for Non-UPV Constituent (UPV-LIB-013) with the following information:
Name:
School/Agency:
Research Topic

2.1. Proceeds to the corresponding section of the library

2. Asks client to fill in the Logbook for Non-UPV constituents

2.1. Checks Appointment Form and Referral Letter

3. Pays research fee at the Cash Office or via online payment or to the Authorized Library Staff

3. Provides Assessment Slip for research fee*

4. Presents Official/Provisional Receipt to the library staff assigned

4. Receives and verifies Official/Provisional Receipt

Client Steps

Agency Actions

1. Presents ID at the loan desk

1. Receives and checks ID

1.1. scans ID to verify records on the iLib system

2. Presents book with signed Book Card (UPV-LIB-002) at the loan desk

2. Receives Book Card (UPV-LIB-002) and scans book in the iLib

2.1. Stamps date in the Date Due Slip (UPV-LIB-003) and Book Card (UPV-LIB-002); and affixes signature on it

3. Receives borrowed book and ID at the loan desk

3. Releases borrowed book and ID

Client Steps

Agency Actions

1. Fills in the form via: cutt.ly/upvlib_borrow-return

1.Receives Book Borrowing /Returning Form and checks responses

1.1. Forwards request to the concerned college/unit library

1.2. Finds the book and prepare for pick-up

1.3. Fills in the Remarks-Approval Column

2. Receives the Book Borrowing /Returning Form, with remarks

2. Creates email and forwards to the client, cc: concerned unit/college library

3. Picks up the book at the scheduled pick-up date and location

3.1. Fills in the Book Card

3. Receives Book Card

3.1. Stamps date in the Date Due Slip and Book Card; and affixes signature on it

4. Receives borrowed book

4. Releases borrowed book

Client Steps

Agency Actions

1. Presents borrowed book at the  loan desk

1. Receives borrowed book

1.1. Scans the book in the iLib for checking-in

2. Signs in the Logbook of Returned Books (UPV-LIB-005) at the loan desk

2. Asks students to fill in the Logbook of Returned Books (UPV-LIB-006)

Client Steps

Agency Actions

1. Places the books in the DropBox

1.1. Signs in the Logbook of Returned Books or fills in the Book Borrowing/Returning Form via: cutt.ly/upvlib_borrow-return

1. Receives borrowed book

1.1. Scans the book in the iLib for checking-in

1.2. Informs BISAY Team for acknowledgement

1.3. Checks Book Borrowing/Returning Form or communicates with the concerned unit

2. Receives the Book Borrowing /Returning Form, with remarks

2. Creates email and forwards to the client, cc: BISAY’s email

Client Steps

Agency Actions

1. Scans validated ID upon entrance at the Reference/Serials Section

1.1. Pulls out reference material/s from the shelves

1. Provides client with Reader’s Information Slip (UPV-LIB-018)

1. Fills in the Reader’s Information slip (UPV-LIB-018) and insert in corresponding materials borrowed

1. Receives the Reader’s Information Slip (UPV-LIB-018)

1.1. Collects the used library material/s

1.2. Scans/Records the used library material/s in the “Reference/Serials Materials Used” database

1.3. Shelves the material/s

Client Steps

Agency Actions

1. Presents Assessment Slip (UPV-LIB-004) and payment to the collecting officer

1. Receives payment

2. Receives the Provisional Receipt from the collecting officer

2. Issues Provisional Receipt

Client Steps

Agency Actions

1. HRDO staff-in-charge emails the following documents being requested by the clients:

• Certificate of Clearance Request Form (Attachment A)
• College/Office Clearance from Money and Property Accountabilities (Attachment B)
• Statement of Remaining Obligation that Employee Must Settle (Attachment C)

1. Acknowledges receipt of the email from HRDO

1.1. Verifies against the list of accountabilities

1.2. Verifies the accountability from the staff-in-charge

2. HRDO staff-in-charge acknowledges the Attachment B.

2. Fills in attachment B and email to the HRDO

• HRDO staff-in-charge acknowledges the Attachment C
• Client acknowledges the Attachment C and settles the accountabilities with specified section via email

• If client has unsettled accountabilities, emails the Attachment C to HRDO staff-in-charge and the client

Client Steps

Agency Actions

1. Fills in the Photocopy Slip (UPV-LIB-009) and provides the document/s to be photocopied

1. Receives the accomplished Photocopy Slip (UPV-LIB-009) and the document/s to be photocopied

2. Receives Photocopy Slip and pays the corresponding photocopying service fee

2. Indicates the amount in the Photocopy Slip (UPV-LIB-009), and return to client

3. Returns to the photocopying section and presents the Provisional Receipt

3. Receives Provisional Receipt and photocopies the documents

4. Claims document/s (original and photocopies) and Provisional Receipt

4. Releases the original and photocopied documents, together with the Provisional Receipt

Client Steps

Agency Actions

1. Asks simple reference query

1. Listens and analyzes the query

2. Checks recommendation

2. Advices/recommends possible solution/s to client’s query